There are many factors to consider when you finally decide to move your organization to a more efficient, automated management system. Features like paperless field ticketing, inventory management, online invoicing and drastically improved analytics all sound like great additions to your processes. However, this is a huge investment of money and time, and you cannot make a quick decision. Consider these potential pitfalls when researching new software:
There will be times when a major change (in processes, goals, even technological tools) is needed to keep your service company moving forward. Managing change does involve a large number of variables; however, people are unpredictable. When rolling out something new, you will need to customize your plans based on the unique structure and personalities within your company. You can’t simply locate a set strategy that is guaranteed to work for you; you will need to formulate a specific approach that matches your team’s culture and help speed up the implementation of new processes and technology in your oilfield service operation.
There may have been a time when spreadsheets and simple software like QuickBooks got the job done. But like they say…”Times, they are a’changin…” and to stay competitive in today’s oil and gas industry, you must do the same. You understand that streamlining your accounting, ticketing, human resources and inventory systems, can save you time and money. However, how do you know when the time is right to make a change as large as your company’s entire software system? Knowing when the opportunity to turn everything over to the “latest & greatest” platform can be a real challenge. Here are some triggers to help you recognize when you have reached that turning point.
This is the oilfield service industry, and superior and efficient service is one of your main goals. With the tightening of the oil and gas industry, companies are trying to improve their efficiency (and reduce waste) at any cost. In a recent Aberdeen Group Report, 95% of business leaders reported feeling the pressure to increase productivity. Your technicians are likely the first thought when looking at ways to manage this, as skilled labor leads to productive outcomes. However, any human input can be difficult to measure, and it is challenging to accurately measure workforce productivity. Here are some tips to improve your technicians’ productivity, and subsequently, your revenue streams.
Oil production is a complicated process, and most companies don’t have the equipment needed to complete all of the challenging and costly tasks. They rely on oilfield service providers to ensure equipment is maintained and running efficiently. With the variety of assets, you must keep on hand; inventory control has a high impact on customer satisfaction and financial performance.
Now that the industry is flooded with new technology, it is crucial that you consider what will improve your efficiency and optimize the use of your resources. The Internet of Things has allowed companies to track, manage, and monitor their operations at levels unheard of years ago, but with these advancements comes a stampede of possibilities. This makes the task of choosing what will benefit your organization an important one.
Let’s face it; today’s oilfield service landscape is competitive. Due to the natural resources economy, all companies are being forced to do more with less, improve technology use, and track what does and does not work more closely than ever before. There was a time when you could possibly “wing it” or make due with systems in place, but that time is long gone. Customers expect more than ever before and you are accomplishing more work with a leaner workforce. KPIs (key performance indicators) are one way to help you monitor your progress and keep improving your business, and increasing revenue.
Work order management in the oilfield service industry requires a team effort by many members of your company. By empowering your call center employees, dispatchers, and field service technicians, you can mold your staff into an efficient, capable team. With that in mind, it doesn’t have to be complicated; there are a few best practices to start you off right.
Service culture is defined as the set of processes and beliefs that make customer satisfaction and their service the main priority of a company. When customers have a bad experience, they will discontinue working with an organization; and studies show that a majority of customers will pay more for GOOD customer service. It is important to create a culture of continuous service improvement and not to appear stagnant and set in your ways.
Attempting to balance the service nature of your oilfield service business with the drive to increase revenue can be a clouded task. How do you push profits and still gain (and keep) customers? The right focus will define how your team works together. Here are some ways you can make it happen:
Oilfield service businesses are known for their customer-centric attitude, but the rental industry is unique. With the “No Matter What” mindset, there must be a balance between providing an asset and your business’ profitability. Several factors play into this equation, and understanding them will increase your chances of success. Here are some best practices to assist you in providing equipment for the oil and gas industry: